Terms And Conditions

 

These terms of service (“Agreement”) are a legal agreement between you (“you”, “your”, or “Customer”) and Napiers Herbals Ltd (“we” or “Napiers”), a subsidiary of Napiers Group 1860 Ltd, who operates the membership service known as Napiers Beard Club. (“Napiers Beard Club”). Napiers is the owner and operator of the www.napiersbeardclub.com website (the “Site”). This agreement states the terms and conditions that govern your use of the Site and the products sold on it and memberships sold to it. This agreement is established by using the Site. If you do not agree with this, then you should not access the Site or buy any products or services from it.

Before signing up for a membership, you should be at least 18 years old. If you are under 18 years old by using this Site you are confirming that you have obtained your parents or legal guardian’s permission to enter into this agreement.

PERSONAL INFORMATION

Personal Information

Customers agree to provide accurate, current, and complete information as required for the purchase of the Products and Memberships and to update that information as soon as possible after any information provided changes. Napiers reserves the right to block further sales to Customers who provide false, inaccurate or incomplete data. Customer acknowledges that Napiers uses a third party payment processing service to processing orders and bill fees to your credit card.

Privacy

Details of our Privacy Policy and Cookie Policy can be found by clicking this link.

SITE USE and TERMS OF SALE

Passwords

You will be required to register and create an account by providing your email address and a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for all activities that occur using your email and password. You agree not to share your password, let anyone else access your account or do anything else that might jeopardise the security of your passwords or account. You agree to notify Napiers Beard Club if there is any unauthorised use of your password or account on this Site or if you know of any other breach of security in relation to this Site.

Site Changes
Napiers Beard Club may add to, change or remove any part of the Site, including, without limitation, any Content (as defined below) therein, at any time without prior notice to you.

Purchases

Sales of Products and Memberships will be made to end consumers only. Wholesale orders should be addressed to hello@napiersbeardclub.com.

Price changes

Napiers Beard Cub reserves the right to change the prices and fees for Products and Memberships at any time, and does not provide price protection or refunds in the event of promotions or price decreases.

Refunds

Napiers Beard Club will issue a full refund (except any shipping or handling costs). Returned products should be in their original unopened and unused packaging.

Membership

Napiers Beard Club offers a monthly membership. Your membership is billed month-to-month and is automatically renewed.

Cancellation

You can cancel at any time. Napiers Beard Club requires a reasonable amount of time to process your Membership cancellation request. If you cancel your Membership, you will enjoy your Membership benefits until the end of the then-current Membership term, and your Membership benefits will expire at the end of the then-current Membership term for which you have paid. You will not be eligible for a pro-rated refund of any portion of the Membership fees paid for any unused days of the then-current Membership term. No early termination fees or any other fees of any kind are applied when cancelling a Membership during the membership term.

To cancel a Membership, please send us an email directly at hello@napiersbeardclub.com or call us at: 0131 263 1860.

INTELLECTUAL PROPERTY

You hereby acknowledge and agree that Napiers owns all legal right, title and interest in and to the Site and Content, including, without limitation, any and all intellectual property and other proprietary rights. Trademarks, names and logos on this Site are the property of their respective owners. Unless otherwise specified in this Agreement, all information and screens appearing on this Site, including Content, site design, text, graphics, logos, images and icons are the property of Napiers Group 1860 Ltd.

 


 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1.1
After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

1.2
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

1.3
The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. napiersbeardclub.com may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before napiersbeardclub.com reasonably could act. To terminate your authorisation or change your payment method email support@napiersbeardclub.com.

1.4
By subscribing to napiersbeardclub.com you are agreeing to pay recurring periodic subscriptions for an indefinite time until deactivated by you or us, on the subscription terms set out in the application form you have completed, subject to variation in accordance with 1.5 below. You can deactivate your subscription at any time within the deactivation deadline. You will not be charged for any deactivation. You can re-subscribe at any time following your deactivation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

1.5
Cancelling your subscription is easy. You just need to go to your account area and follow these steps (This must be arranged no later than 48 hours before the scheduled dispatch of your delivery):

1. Log in to your account on the napiersbeardclub.com website
2. Under My Subscriptions click on ‘View’ for your pending order
3. Click the ‘Cancel’ option to terminate your subscription
4. Follow the steps to deactivate


 

Privacy Policy

Napiers Beard Club is a membership service operated by Napiers Herbals Ltd. Napiers Beard Club and Napiers Herbals Ltd value our customer’s privacy. Napiers Beard Club is a service delivered via the internet and we are committed to ensuring our site is absolutely secure for you to use and take great care to protect your personal information.

When you become a member, we need to collect information about you in order to deliver products, fulfil orders, and send you relevant administrative, account or marketing communications linked to your subscription or purchase. By using www.napiersbeardclub.com and becoming a member, you agree that your personal information will be handled by us.

What information do we hold on you?

We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, social media exchanges, texts and other written and verbal communication. We may supplement the information that you provide with other information that we obtain from our interaction with you or that we receive from other parts of the Napiers group.

We do not store any Credit & Debit card information. This is stored securely by PayPal.

What do we do with the information?

We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

  • to confirm your identification when you contact us
  • to keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • to communicate with you in the event that any products or services you have requested are unavailable
  • to review the conduct of and to administer or operate your accounts
  • for statistical analysis, including automated techniques
  • for record-keeping purposes and for credit assessment if required
  • for market research and to track activity on our website
  • to improve and monitor our customer service to you
  • for the prevention of crime and fraud.

We may contact you by post, email, telephone or text for these purposes.

Some people contact us via email with enquiries about their health or medical conditions. This information will never be revealed to any other party.

The information you provide us with will also never be sold to third parties without your consent. We will always seek your approval to send you special discounts or offers from our partners. You can unsubscribe from these offers at any time.

If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at hello@napiersbeardclub.com or telephone Customer Services on 0131 263 1860 or 0845 002 1860, or by writing to the Customer Services Manager, Napiers the Herbalists, 31 Townsend Street, Glasgow G4 0LA.

The use of cookies

Cookies are small text files that are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.

Napiers uses cookies for a variety of reasons, such as to remember your preferences when you visit our sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the site.

We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third party website for more information on these cookies.

You can delete or disable cookies through your browser settings.

Changes to this privacy policy

If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. Any revised policy will apply only to data collected after the new policy comes into effect.

What to do if you do not wish to receive details of offers from us?

If you do not wish to receive any communications from us, including details of offers and promotions, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing hello@napiersbeardclub.com or giving us a call on 0131 263 1860 or 0845 002 1860 and asking for Customer Service.

Please note that you may change your mind or cancel your account at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.

Addresses:

Napiers Herbals Ltd,
Mailorder Dept,
31 Townsend Street,
G4 0LA, Glasgow
Phone: 0131 263 1860

Headquarters
1 & 2 Heritage Park,
Hayes Way,
Cannock,
WS11 7LT, Staffordshire